What Should I Do About Unexpected Dental Charges in Florida?

Question from Trinity, What Should I Do About Unexpected Dental Charges in Florida?

Answer from AI:

When you receive a bill from a dental office that includes charges not previously agreed upon in a signed treatment plan, it can be both surprising and stressful. In Florida, as in many other states, there are specific steps you can take to address this issue. Here’s a general guide on how to proceed:

Understanding Your Rights and the Treatment Plan

A treatment plan in dental care is essentially a contract between the patient and the dental office. It outlines the expected treatments, costs, and payment terms. When you sign a treatment plan, it indicates your agreement to the services and fees listed. If services are added without your consent, this could potentially be a breach of contract.

Steps to Address Unexpected Charges

1. Review the Treatment Plan and Bill: Compare the itemized charges on your bill with the treatment plan you signed. Note any discrepancies or additional charges that were not initially disclosed.
2. Contact the Dental Office: Reach out to the billing department of the dental office. Provide them with a copy of the signed treatment plan and highlight the discrepancies. It’s possible that the additional charges are an error that can be corrected.
3. Request a Detailed Explanation: If the charges are intentional, ask for a detailed explanation and the reason why these were added without your prior approval. Request that any corrections be made if the charges were added in error.
4. Insurance Involvement: Since you mentioned insurance, check with your insurance provider to see what was covered and whether the dental office filed the claim correctly. Sometimes billing errors occur due to miscommunication between the dental office and the insurance company.
5. Formal Complaint: If the issue is not resolved after discussing it with the dental office, you can file a complaint with the Florida Board of Dentistry. This board regulates dental professionals in Florida and can investigate complaints regarding professional conduct.
6. Legal Advice: Consider consulting with a consumer rights attorney who specializes in contract law. They can provide guidance specific to your situation and help you understand your legal options.

Preventive Measures for Future Dental Visits

• Clear Communication: Always ask for a detailed treatment plan and ensure all charges are clearly explained before consenting to any procedures.
• Written Approvals: If additional treatments are needed during a procedure, request that these be documented and any additional costs approved by you in writing before proceeding.
• Regular Updates: If you have dental insurance, regularly check the status of claims and confirm coverage to avoid surprises.

Conclusion

Dealing with unexpected dental charges can be challenging, but by taking systematic steps to address the issue, you can often resolve misunderstandings and ensure that your rights as a consumer are protected. Always remember that consulting with a legal professional can provide you with tailored advice and support specific to your circumstances.