What rights does a consumer have if they purchased a used vehicle and within 3 months of purchase it breaks down? Jurisdiction UK.

Question from Lolly, What rights does a consumer have if they purchased a used vehicle and within 3 months of purchase it breaks down? Jurisdiction UK.

Answer from AI:

Consumer Rights Under UK Law

When you purchase a used vehicle in the UK, you have certain rights under consumer protection laws. These rights are primarily governed by the Consumer Rights Act 2015. Here are the key points you need to know:

1. The Consumer Rights Act 2015

The Consumer Rights Act 2015 provides that goods, including used vehicles, must be:

• Of satisfactory quality: The vehicle should be in a condition that a reasonable person would consider satisfactory, taking into account its age, mileage, and price.
• Fit for purpose: The vehicle should be fit for any specific purpose you made known to the seller before purchase.
• As described: The vehicle should match the description given by the seller.

2. Your Rights Within the First 30 Days

If the vehicle breaks down within the first 30 days of purchase, you have the right to reject it and get a full refund. This is known as the “short-term right to reject.”

3. Your Rights After 30 Days but Within 6 Months

If the vehicle breaks down after 30 days but within 6 months of purchase, you are entitled to a repair or replacement. If the repair or replacement is unsuccessful, you can then ask for a refund. The refund may be reduced to reflect the use you have had from the vehicle.

4. Your Rights After 6 Months

After 6 months, the burden of proof shifts to you to prove that the vehicle was faulty at the time of purchase. You may still be entitled to a repair, replacement, or partial refund, but it becomes more challenging to assert these rights.

Steps to Take If Your Vehicle Breaks Down

If your used vehicle breaks down within 3 months of purchase, here are the steps you should take:

1. Contact the Seller: Inform the seller about the issue as soon as possible. Provide details of the problem and any evidence you have.
2. Request a Repair or Replacement: Under the Consumer Rights Act, you can request a repair or replacement of the vehicle.
3. Keep Records: Document all communications with the seller, including emails, letters, and phone calls. Keep receipts and any repair reports.
4. Seek Legal Advice: If the seller refuses to cooperate, you may need to seek legal advice. Consulting with a legal professional can help you understand your options and the best course of action.

When to Consult a Legal Professional

If you encounter difficulties in asserting your rights or if the seller is uncooperative, it is advisable to consult with a legal professional. They can provide personalized advice based on your specific situation and help you navigate the legal process.

Additional Resources

For more information on your consumer rights, you can refer to the following resources:

• Consumer Rights Act 2015
• Citizens Advice – Problems with a Used Car

Remember, while this information provides a general overview of your rights, it is not a substitute for professional legal advice. Always consult with a legal professional for advice tailored to your specific circumstances.