What Can I Do If My Smart Meter Readings Are Estimated in Portugal?

Question from catarina, What Can I Do If My Smart Meter Readings Are Estimated in Portugal?

Answer from AI:

If you have a smart meter in Portugal and your electricity readings continue to be estimated despite having filed complaints with E-REDES and your electricity supplier, there are several steps you can take to address the issue.

Understanding Smart Meters and Estimated Readings

Smart meters are designed to provide accurate, real-time data on electricity usage. However, there can be instances where readings are still estimated. This can happen due to:

• Technical issues with the smart meter
• Communication problems between the meter and the utility company
• Administrative errors

Steps to Resolve Estimated Readings

If you find that your readings are still estimated, follow these steps:

1. Document Your Complaints: Keep a record of all your communications with E-REDES and your electricity supplier, including dates, times, and the content of your complaints.
2. Request a Meter Inspection: Ask your electricity supplier to send a technician to inspect your smart meter for any faults or issues.
3. Submit a Formal Complaint: If the issue persists, submit a formal complaint to the Energy Services Regulatory Authority (ERSE). ERSE oversees the electricity market in Portugal and can mediate disputes between consumers and utility companies.
4. Check Your Rights: Familiarize yourself with your rights as a consumer under Portuguese law. The Consumer Portal provides valuable information on consumer rights and how to file complaints.

Legal Framework and Consumer Rights

In Portugal, the legal framework governing electricity supply and consumer rights includes:

• Decree-Law No. 29/2006: This law regulates the organization and functioning of the electricity sector.
• Decree-Law No. 57/2008: This law establishes the rights and obligations of electricity consumers.
• ERSE Regulations: ERSE issues regulations that utility companies must follow, including those related to meter readings and billing.

When to Seek Legal Advice

If you have followed the steps above and the issue remains unresolved, it may be time to seek legal advice. A legal professional can help you understand your rights and explore further legal actions.

Consult a Legal Professional

For personalized advice and assistance, it is recommended to consult with a legal professional who specializes in consumer rights or energy law. They can provide guidance tailored to your specific situation and help you navigate the legal process.

Remember, while this information provides a general overview, each case is unique, and professional legal advice is crucial for resolving specific issues.