What legal action can be taken if an airline does not refund a cancelled flight?

Question from Indian, What legal action can be taken if an airline does not refund a cancelled flight?

Answer from AI:

When an airline cancels a flight and fails to provide a refund as promised, passengers have several options for recourse. It’s important to note that the specific actions available may depend on the details of the situation, including the terms and conditions of the ticket, the airline’s policies, and applicable laws and regulations.

Understanding Your Rights

In the United States, the Department of Transportation (DOT) regulates airlines and protects passenger rights. According to the DOT’s guidelines, if an airline cancels a flight, it is generally required to rebook passengers on the next available flight or provide a refund.

However, the DOT does not mandate compensation for expenses incurred due to the cancellation, such as meals, hotels, or alternative transportation. These are typically covered by the airline’s contract of carriage, which passengers agree to when purchasing a ticket.

Steps to Take

If you’re facing a situation where an airline has not provided a refund for a cancelled flight, consider the following steps:

1. Review the Airline’s Contract of Carriage: This document outlines the airline’s obligations and your rights as a passenger. It should provide information on the airline’s refund policy in the event of a cancellation.
2. Contact the Airline: Reach out to the airline’s customer service department. Explain the situation and request a refund. Keep records of all communications.
3. File a Complaint with the DOT: If the airline does not resolve the issue, you can file a complaint with the DOT. The DOT can investigate the complaint and may take enforcement action if the airline is found to be in violation of regulations.
4. Consider Legal Action: If the airline still does not provide a refund, you may want to consult with a lawyer to explore the possibility of a lawsuit. This should be a last resort, as it can be time-consuming and costly.

Seeking Legal Advice

While this information provides a general overview of the steps you can take if an airline does not refund a cancelled flight, it’s important to consult with a legal professional for personalized advice. A lawyer can help you understand your rights, navigate the legal process, and advocate on your behalf.