What If a Tow Yard Doesn’t Display Fees in California?

Question from Reechard, What If a Tow Yard Doesn’t Display Fees in California?

Answer from AI:

In California, tow yards are required by law to display a “towing fees and access notice” prominently in their lobby. This requirement is part of the consumer protection measures to ensure transparency and prevent predatory towing practices. If you encounter a tow yard that is not complying with this requirement, there are several steps you can take:

Understand the Legal Requirements

First, it’s important to understand the specific legal requirements. According to California Vehicle Code Section 22658.2, towing companies must provide a written itemized statement of charges to the vehicle owner or operator at the time the vehicle is reclaimed. Additionally, the law requires that the towing company conspicuously display the sign in the area where individuals pay for the towing and storage.

Steps to Take

1. Document the Issue: Take photographs or videos as evidence that the towing fees and access notice are not displayed as required.
2. Contact the Tow Yard: Bring the issue to the attention of the tow yard’s management. They may not be aware of the requirement or may have overlooked it.
3. File a Complaint: If the tow yard does not rectify the situation, you can file a complaint with the local law enforcement agency that contracted with the tow yard. You can also file a complaint with the California Department of Motor Vehicles (DMV) or the Better Business Bureau (BBB).
4. Seek Legal Advice: If you believe that the lack of posted fees has led to you being overcharged or treated unfairly, consider consulting with an attorney who specializes in consumer rights or automotive law.
5. Small Claims Court: If you have incurred financial damages due to the tow yard’s non-compliance, you may consider taking the matter to small claims court to recover your losses.

Legal Advice and Resources

While the steps above provide a general guideline, each situation is unique, and you may need personalized legal advice. It’s recommended to consult with a legal professional who can provide advice tailored to your specific circumstances.

For more information on towing laws and consumer rights, you can refer to resources such as the California Bureau of Automotive Repair or the California Consumer Affairs website.

Remember, taking action not only helps you address your immediate situation but also helps enforce the regulations that protect all consumers from unfair practices.