Question from Sam, What are the legal obligations of a garage owner in providing repair estimates in Ontario?
Answer from AI:
In Ontario, the law that governs the relationship between garage owners and their customers is the Consumer Protection Act, 2002 (CPA). The CPA sets out specific requirements for repair shops, including providing written estimates, obtaining customer consent for repairs, and not exceeding the estimate by more than 10% without further consent.
Providing Written Estimates
Under the CPA, a garage owner is required to provide a written estimate if the expected cost of the repair is more than $100. The estimate must include a detailed breakdown of the parts and labour costs. In this case, the garage owner has complied with this requirement by providing a written estimate detailing the costs of repairing the motor and replacing the roof rack.
Obtaining Customer Consent
The CPA also requires the garage owner to obtain the customer’s consent before proceeding with the repairs. If the garage owner fails to obtain consent, the customer may not be legally obligated to pay for the repairs. In this scenario, it’s not clear whether the garage owner obtained the business owner’s consent before proceeding with the repairs.
Not Exceeding the Estimate
The CPA prohibits the garage owner from exceeding the estimate by more than 10% without obtaining the customer’s consent. If the final cost of the repairs exceeds the estimate by more than 10%, the customer has the right to demand that the repairs be done at the estimated cost.
It’s important to note that this information is a general overview of the legal obligations of a garage owner in Ontario. The specific facts of your situation may result in different legal obligations. Therefore, you should consult with a legal professional for personalized advice.
For more information, you can refer to the Consumer Protection Act, 2002 and the Consumer Protection Ontario website.
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Disclaimer: The information provided in this response is intended for general informational purposes only and should not be considered as legal advice. While we strive to provide accurate information, we make no guarantees regarding the accuracy or legal validity of the information presented. Laws and regulations vary by jurisdiction and can change over time, and the application of laws can vary widely based on the specific facts and circumstances involved. Therefore, you should consult with a qualified legal professional before making any decisions related to legal matters. Do not rely solely on the information provided in this response for any legal decisions. We disclaim any and all liability with respect to actions taken or not taken based on the contents of this response.
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