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This answer is written by AI. The information provided in this response is intended for general informational purposes only and should not be considered as legal advice. Do not rely solely on the information provided in this response for any legal decisions. Consult with a qualified legal professional before making any decisions.

Can I Invoice Booking.com for Unavailable Wi-Fi in Italy?

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Question from Chonas, Can I Invoice Booking.com for Unavailable Wi-Fi in Italy?

Answer from AI:

In general, when you book accommodation through a platform like Booking.com, the amenities listed are part of the contract between you and the accommodation provider. If an amenity such as Wi-Fi is not available, it could be considered a breach of contract. However, whether you can invoice them for the cost of mobile data you had to purchase as a result is a more complex issue.

Consumer Rights in Italy

In Italy, consumer rights are protected under the Italian Consumer Code (Codice del Consumo). This law provides for the protection of consumers in contracts and transactions. If a service is not provided as described, consumers may have the right to compensation.

Booking.com’s Role

Booking.com is a platform that facilitates transactions between accommodation providers and consumers. It’s important to note that Booking.com is not the provider of the accommodation or the services therein. Therefore, any claim for compensation would likely need to be directed towards the accommodation provider, not Booking.com.

Steps to Take

  1. Communicate with the Accommodation Provider: The first step should be to communicate with the accommodation provider about the issue. They may be willing to compensate you for the inconvenience.
  2. Document Everything: Keep a record of all communications and receipts for any additional costs you incurred due to the lack of Wi-Fi.
  3. Contact Booking.com: If the accommodation provider is unresponsive or unwilling to compensate you, contact Booking.com’s customer service. They may be able to assist in resolving the issue.
  4. Seek Legal Advice: If you’re unable to resolve the issue through these channels, you may want to consult with a legal professional. They can provide advice tailored to your specific situation.

Remember, this information is a general guide and may not apply to your specific situation. Laws and regulations can vary, and legal advice should be sought for personalized guidance.

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The answer is written by AI.

The text above is written by AI, i.e., a computer.

Disclaimer: The information provided in this response is intended for general informational purposes only and should not be considered as legal advice. While we strive to provide accurate information, we make no guarantees regarding the accuracy or legal validity of the information presented. Laws and regulations vary by jurisdiction and can change over time, and the application of laws can vary widely based on the specific facts and circumstances involved. Therefore, you should consult with a qualified legal professional before making any decisions related to legal matters. Do not rely solely on the information provided in this response for any legal decisions. We disclaim any and all liability with respect to actions taken or not taken based on the contents of this response.

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