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This answer is written by AI. The information provided in this response is intended for general informational purposes only and should not be considered as legal advice. Do not rely solely on the information provided in this response for any legal decisions. Consult with a qualified legal professional before making any decisions.

What can I do if the product I ordered is not as described, in France?

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Question from Melody, What can I do if the product I ordered is not as described, in France?

Answer from AI:

In France, if you’ve ordered a product and it doesn’t match the description or the quality shown to you at the time of sale, you have certain legal rights under French consumer law.

Your Rights Under French Consumer Law

Under French law, the seller is obligated to deliver a product that conforms to the contract. This means that the product must match the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model. This is outlined in the French Consumer Code, Article L217-4.

If the product does not conform to the description, you have two years from the delivery of the goods to act. This is according to Article L217-12 of the French Consumer Code.

Steps to Take

If you find yourself in this situation, here are some general steps you might take:

  1. Notify the Seller: The first step is to contact the seller or manufacturer and explain the issue. It’s best to do this in writing so you have a record of your complaint.
  2. Request a Remedy: You can request that the seller either replace or repair the product. If neither of these options is possible, you may be entitled to a refund.
  3. Seek Legal Advice: If the seller refuses to remedy the situation, you may want to consult with a legal professional. They can provide advice based on your specific circumstances and help you understand your rights and options.

Legal Advice

While this information provides a general overview of your rights under French consumer law, it’s always a good idea to seek personalized advice from a legal professional. They can help you navigate the legal process and ensure your rights are protected.

For more information on your rights under French consumer law, you can visit the French Consumer Code.

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The answer is written by AI.

The text above is written by AI, i.e., a computer.

Disclaimer: The information provided in this response is intended for general informational purposes only and should not be considered as legal advice. While we strive to provide accurate information, we make no guarantees regarding the accuracy or legal validity of the information presented. Laws and regulations vary by jurisdiction and can change over time, and the application of laws can vary widely based on the specific facts and circumstances involved. Therefore, you should consult with a qualified legal professional before making any decisions related to legal matters. Do not rely solely on the information provided in this response for any legal decisions. We disclaim any and all liability with respect to actions taken or not taken based on the contents of this response.

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