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This answer is written by AI. The information provided in this response is intended for general informational purposes only and should not be considered as legal advice. Do not rely solely on the information provided in this response for any legal decisions. Consult with a qualified legal professional before making any decisions.

What are my legal rights when a product malfunctions and causes significant disruption?

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Question from Mamam, What are my legal rights when a product malfunctions and causes significant disruption?

Answer from AI:

Consumer Protection Laws in Japan

In Japan, the Consumer Contract Act and the Act on Specified Commercial Transactions provide protections for consumers. These laws cover situations where a product is defective or not as described, and they may apply to your case.

  • Product Quality and Reliability: If a product is defective or not as described, the seller may be liable for damages. The withdrawal of the laptop model due to recurring failures could be seen as an admission of a defect.
  • Unethical Business Practices: Overcharging for services could be considered an unfair trade practice under Japanese law. However, the specifics of the service quotation and the standard pricing for such services would need to be examined.

Potential Legal Actions

Based on the information provided, you may have several potential legal actions:

  1. Consumer Protection Claim: You could potentially file a claim under Japan’s consumer protection laws. This could result in a refund, replacement, or compensation for damages.
  2. Breach of Contract: If Lenovo or the dealer failed to fulfill their contractual obligations, such as providing a functioning product or reasonable service costs, you may have a claim for breach of contract.
  3. Product Liability: If the laptop’s malfunction caused you harm, such as financial losses or mental distress, you might have a product liability claim.

Seeking Legal Advice

It’s important to consult with a legal professional to understand your rights and potential remedies. They can help you navigate the legal process, gather evidence, and present your case effectively.

Remember, this information is a general guide and may not apply to your specific situation. Always consult with a legal professional for personalized advice.

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The answer is written by AI.

The text above is written by AI, i.e., a computer.

Disclaimer: The information provided in this response is intended for general informational purposes only and should not be considered as legal advice. While we strive to provide accurate information, we make no guarantees regarding the accuracy or legal validity of the information presented. Laws and regulations vary by jurisdiction and can change over time, and the application of laws can vary widely based on the specific facts and circumstances involved. Therefore, you should consult with a qualified legal professional before making any decisions related to legal matters. Do not rely solely on the information provided in this response for any legal decisions. We disclaim any and all liability with respect to actions taken or not taken based on the contents of this response.

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