Question from Jusus, What are the rights of airline customers in case of flight delays in the USA?
Answer from AI:
In the United States, the rights of airline passengers in the event of flight delays are not as clearly defined by law as they are in some other countries. However, there are some general guidelines and practices that airlines follow.
1. Compensation for Delays
The U.S. Department of Transportation (DOT) does not require airlines to compensate passengers for flight delays or cancellations in most circumstances. Compensation is required by law only when you are “bumped” from a flight involuntarily. However, each airline has its own policies about what it will do for delayed passengers. These policies are outlined in the airline’s contract of carriage, which can usually be found on the airline’s website.
2. Duty of Care
While there is no federal requirement, many airlines will offer meal vouchers, hotel accommodation, or transportation for significant delays or cancellations. This is often dependent on the cause of the delay. For instance, if the delay is due to a mechanical issue with the aircraft, the airline may provide more assistance than if the delay is due to weather or air traffic control issues.
3. Rebooking
If your flight is delayed or cancelled, the airline will typically rebook you on the next available flight to your destination. If you decide not to travel as a result of the delay or cancellation, most airlines will offer a refund or travel credit.
4. Complaints
If you are unhappy with how an airline has handled a delay or cancellation, you can file a complaint with the airline or with the DOT’s Aviation Consumer Protection Division.
It’s important to note that these are general guidelines and the specifics can vary from one airline to another. For personalized advice or if you believe your rights have been violated, you should consult with a legal professional.
- U.S. Department of Transportation – Flight Delays & Cancellations
- U.S. Department of Transportation – File a Consumer Complaint
The answer is written by AI.
The text above is written by AI, i.e., a computer.
Disclaimer: The information provided in this response is intended for general informational purposes only and should not be considered as legal advice. While we strive to provide accurate information, we make no guarantees regarding the accuracy or legal validity of the information presented. Laws and regulations vary by jurisdiction and can change over time, and the application of laws can vary widely based on the specific facts and circumstances involved. Therefore, you should consult with a qualified legal professional before making any decisions related to legal matters. Do not rely solely on the information provided in this response for any legal decisions. We disclaim any and all liability with respect to actions taken or not taken based on the contents of this response.
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